FAQs
Explore Frequently Asked Questions to find quick answers about 99retouch’s services, editing process, pricing, and more.
Preparing Your Images
99Retouch caters to brands, photo studios, and online retailers seeking seamless product image optimization for e-commerce.
Our service empowers you to scale effortlessly, regardless of your image volume or expertise. We collaborate with prominent brands across diverse categories while also assisting boutique clients with limited image requirements.
Of course! If you’re new, first off: awesome! You can contact us any time. If you’re an existing customer, we offer phone, chat, and email support. Log in to your account to contact support.
Of course! If you’re new, first off: awesome! You can contact us any time. If you’re an existing customer, we offer phone, chat, and email support. Log in to your account to contact support.
Services and Editing Options
The editing process at 99Retouch involves professional editing and enhancement of digital images to improve their quality, aesthetics, and overall impact.
99Retouch offers editing services for various types of images, including but not limited to portraits, product photos, real estate images, fashion shots, event photography, and more.
To submit your images for editing, you can visit our website and follow the instructions to upload your files securely. We accept various file formats, including JPEG, PNG, and RAW.
99Retouch offers a wide range of editing services, such as color correction, exposure adjustment, retouching, background removal, object removal, image resizing, and other customized editing requests.
The turnaround time for the editing process depends on the complexity and quantity of the images. We strive to deliver edited images within a reasonable timeframe, and you can find estimated turnaround times on our website.
Yes, you can provide detailed instructions or preferences for your editing requirements. We encourage clear communication to ensure that our editors understand your vision and deliver the desired results.
At 99Retouch, we utilize industry-standard editing software and tools, including Adobe Photoshop, Lightroom, and other advanced editing applications. Our team of skilled editors is proficient in using these tools to achieve high-quality results.
We prioritize the security and confidentiality of your original images. At 99Retouch, we have strict data protection measures in place to safeguard your files. Your images will only be used for the editing process and will not be shared or used for any other purposes without your consent.
Yes, we understand that you may have specific preferences or require revisions. After receiving the edited images, you can review them and request reasonable revisions or modifications if needed. We aim to ensure your satisfaction with the final results.
Pricing and Payment
The pricing for editing services at 99Retouch is determined based on various factors, including the complexity of the editing work, the number of images, and any additional customization or specific requirements. We offer competitive and transparent pricing to ensure that you receive value for your investment.
While some editing services may have fixed prices, others may require custom quotes based on the specific needs of the project. We offer flexibility in pricing to accommodate a wide range of editing requirements and ensure fairness in pricing.
Yes, you can request a quote for your editing project before submitting your images. Simply reach out to our customer support team, provide details about your project, and we will provide you with a personalized quote based on your specific editing needs.
99Retouch accepts various payment methods to provide convenience and flexibility to our clients. We accept major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal and other secure online payment platforms.
For most projects, full payment is required before the editing process begins. However, for larger or ongoing projects, we may offer installment options. Please reach out to our customer support team to discuss payment arrangements for your specific project.
At 99Retouch, we believe in transparency, and we strive to provide clear pricing without any hidden charges. The pricing you receive in your quote or order confirmation is inclusive of the agreed-upon services. However, additional revisions or modifications beyond the scope of the original agreement may incur extra charges.
Yes, we offer discounts and packages for bulk editing projects or recurring clients. If you have ongoing editing needs or a large volume of images to edit, please contact our customer support team to discuss discounted pricing options or customized packages.
Support and Contact
You can contact our customer support team by visiting the “Contact Us” page on our website. There, you will find various contact options, including email, phone, or a contact form. Choose the method that is most convenient for you.
We strive to provide prompt and timely responses to customer inquiries. Our customer support team aims to reply to your messages within 24 to 48 hours. However, during peak periods, it may take slightly longer, but we assure you that we will address your queries as soon as possible.
Absolutely! Our customer support team is here to assist you with any inquiries or concerns you may have regarding your editing project or our services. We are happy to provide guidance, answer questions, and ensure your satisfaction with our editing process.
